Call centre system softwareCall centre analyticsCall centre quality monitoringCloud9 QMMobile phone recording and monitoringData centre disaster recoveryPCI DSS Compliant

Colourbox is a specialist in the implementation and support of the Cloud9 Secure Call Capture and Storage product suite.

Cloud9 provides a managed service solution as a leading supplier of voice and screen capture combined with the quality monitoring capabilities. The service is focused on the management of remote premise based capture devices for TDM, VoIP and screen data, which are linked to the Cloud9 co-locations to form the basis of the quality monitoring environment. These are combined with both bulk and selective capture capabilities, all within a single solution, and all archives are online and available 24×7 for as long as you wish.

The managed service removes the overhead of administering the solution and, by default, provides a built in disaster recovery solution. Cloud9 proactively monitors the solution, resolving problems before users are even aware of them, so minimising any impact upon the business. This level of service is a standard part of the solution and is a major differentiator.

Please speak to us if you need to:

  • Make better use of call content to improve the performance of your contact centre
  • Reduce the cost of agent churn by training and incentivizing your agents
  • Meet new compliance regulations such as those for PCI-DSS and mobile phone recording
  • Give you Team Leaders more time to coach agents and drive achievement
  • Dramatically improve the value for money of your recording requirements by only paying for what you use